Terms of Sales


Article 1 - Scope.

These General Terms and Conditions of Sale apply, without restriction or reservation, to all sales concluded by i-Parts ("intermediary between the seller and the buyer") with consumers and non-professional buyers ("Customers or the Customer"), wishing to acquire the products offered for sale through the intermediary ("The Products") on the i-parts.fr Website (" website ").

They specify in particular the conditions of ordering, payment, delivery and management of any returns of the Products ordered by the Customers.

These General Conditions of Sale may be supplemented by special conditions, set out on the Website, before any transaction with the Customer.

These General Conditions of Sale apply to the exclusion of all other conditions, and in particular those applicable to sales in stores or through other distribution and marketing channels.

They are accessible at any time on the Website and will prevail, where applicable, over any other version or any other contradictory document.

These General Conditions of Sale may be subject to subsequent modifications, the version applicable to the Customer's purchase is that in force on the Website on the date of placing the order.

Changes to these General Terms and Conditions of Sale are enforceable against users of the Website from the time they are put online and cannot be applied to transactions concluded previously.

Article 2 - Contact details of the Seller.

The Seller's contact details are as follows:

16 rue de la Communette
27450 Saint-Christophe-sur-Conde

Article 3 - Duration of validity of the Product offer.

Product offers are valid within the limits of available stocks, as specified when placing the order.

Article 4 - Products offered for sale.

The Products offered for sale on the Website are as follows: spare parts for smartphones, tablets and connected watches, accessories and repair tools .

The main characteristics of the Products and in particular the specifications, illustrations and indications of dimensions or capacity of the Products, are presented on the Website.

The Customer is required to read it before placing an order.

The choice and purchase of a Product is the sole responsibility of the Customer.

The photographs and graphics presented on the Website are not contractual and cannot engage the responsibility of the Seller.

The Customer is required to refer to the description of each Product in order to know its properties, the essential particularities and the delivery times, as well as, in the event of continuous or periodic supply of a good, the minimum duration of the proposed contract. .

The contractual information is presented in French and is subject to confirmation at the latest when the order is validated by the Customer.

The Products presented on the Website are offered for sale for the following territory: Europe ( Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia , Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Sweden) and Switzerland.

Article 5 - Terms of payment.

The price is payable in cash, in full on the day the order is placed by the Customer.

The shipment of the order and the delivery of the Products ordered are subject to effective payment by the Customer.

Payment is made, by secure payment, as follows:

  • by credit card: Visa, MasterCard, American Express, Apple Pay, Maestro Card and PayPal.

Payment by bank card is irrevocable, except in the case of fraudulent use of the card. In this case, the Customer may request the cancellation of the payment and the return of the corresponding sums.

Payment data is exchanged in encrypted mode using the Mollie protocol.

Payments made by the Customer will only be considered final after effective collection of the sums due by the Seller.

In addition, the Seller reserves the right, in the event of non-compliance with the payment conditions set out above, to suspend or cancel the delivery of orders in progress made by the Customer.

No additional costs, higher than the costs borne by the Seller for the use of a means of payment, may be invoiced to the Customer.

Article 6 - Rates.

The Products are supplied at the current prices appearing on the Website when the order is recorded by the Seller.

  • The prices are expressed in Euros .
  • The seller falls under the so-called “Basic Franchise” regime. »
  • The prices are net of VAT (VAT not applicable according to article 293 B of the General Tax Code).

The prices take into account any reductions that may be granted by the Seller on the Website.

These prices are firm and non-revisable during their period of validity, as indicated on the Website, the intermediary reserving the right, outside this period of validity, to modify the prices at any time.

They do not include processing, shipping, transport and delivery costs, which are invoiced in addition, under the conditions indicated on the Website and calculated prior to placing the order.

If the Customer requests a faster or more expensive shipping method than standard shipping, the additional delivery costs, as they appear at the time of the validation of the order by the Customer, are entirely at his expense.

The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.
An invoice is established by the Seller and given to the Customer upon delivery of the Products ordered.

Article 7 - Orders.

7.1 - Placing the order.

It is up to the Customer to select on the Website the Products he wishes to order, according to the following terms:

To place an order, the Customer must identify himself with his email address and/or telephone number and password.

For any first order, the customer must create an account.

After selection of the products and the validated basket, the Customer must choose the address and the delivery method. The Customer must then validate his means of payment.

Any order implies acceptance of the prices and description of the Products available for sale.

The seller acknowledges receipt of the order upon validation by sending an email.

The Customer has the possibility to check the details of his order, its total price and to correct any errors before confirming his acceptance. It is his responsibility to verify the accuracy of the order and to immediately report or rectify any errors.

The registration of an order on the Website is made when the Customer accepts these Terms of Sales by ticking the box provided for this purpose and validates his order.

This validation implies acceptance of all of these Terms of Sales as well as the general conditions of use of the Website.

The sale is only final after the Seller has sent the Customer confirmation of acceptance of the order by e-mail, which must be sent without delay and after receipt by the latter of the full price. .

Any order placed, validated by the Customer and confirmed by the Seller, under the conditions and according to the methods described above, on the Website constitutes the formation of a contract concluded at a distance between the Customer and the Seller.

Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer.

The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.

The Customer will be able to follow the progress of his order on the Website.

The Seller is not intended to sell the Products on the Website to professionals, but only to consumers or non-professionals, for their personal needs.

The Seller therefore reserves the right to refuse orders for the same Product in large quantities and comprising more than 5 identical items .

7.2 - Modification of the order.

Once confirmed and accepted by the Seller, under the conditions described above, the order cannot be modified.

7.3 - Cancellation of the order.

Once confirmed and accepted by the Seller, under the conditions described above, the order cannot be canceled, except for the exercise of the right of withdrawal or in cases of force majeure.

Article 8 - Deliveries.

8.1 - Deadlines.

The Products ordered by the Customer will be delivered in metropolitan France, Europe (Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Sweden) and in Switzerland within 5 to 8 working days from the confirmation of the order with actual payment on the Website.

  • Free delivery in Europe and Switzerland.

Delivery is constituted by the transfer to the Customer of physical possession or control of the Product.

Except in special cases or unavailability of one or more Products, the products ordered will be delivered in one go. If you have ordered multiple items, these may arrive in separate packages.

If the Products ordered have not been delivered within 30 days of the order date, for any reason other than force majeure or the Customer's act, the sale may be canceled at the Customer's written request under the conditions provided for in articles L 216-2 L 216-3 L241-4 of the Consumer Code.

The sums paid by the Customer will then be returned to him no later than fourteen days following the date of termination of the contract, excluding any compensation or deduction.

In the event of non-conformity of the Product delivered, the Seller - undertakes to remedy it or to reimburse the Customer, as indicated in the article - "Seller's liability - Guarantee".

8.2 - Transportation.

The Seller bears the risks of transport and is required to reimburse the Customer in the event of damage caused during transport.

Deliveries are made by an independent carrier, to the address given by the Customer when ordering and which the carrier can easily access.

When the Customer is responsible for using a carrier that he chooses himself, delivery is deemed to have been made upon delivery of the Products ordered by the Seller to the carrier once he has delivered the Products sold. to the carrier who accepted them without reservation.

The Customer therefore acknowledges that it is up to the carrier to make the delivery and has no warranty claim against the Seller in the event of non-delivery of the goods transported.

In the event of a specific request from the Customer concerning the conditions of packaging or transport of the products ordered, duly accepted in writing by the Seller, the related costs will be the subject of additional specific invoicing, on an estimate previously accepted in writing by the customer.

The Customer is required to check the condition of the products delivered. He has a period of 2 days from delivery to formulate by e-mail, complaints for non-conformity or apparent defect of the Products delivered (for example damaged package already opened, etc.), with all the supporting documents relating thereto ( pictures in particular).

After this period and failing to comply with these formalities, the Products will be deemed to be compliant and free from any apparent defect and no complaint can be validly accepted by the Seller.

The Seller will reimburse or replace as soon as possible and at its expense, the Products delivered whose lack of conformity or apparent or hidden defects have been duly proven by the Customer, under the conditions provided for in Articles L 217-4 and following of the Consumer Code and those provided for in these General Conditions of Sale (see guarantees, in particular).

Article 9 - Transfer of ownership - Transfer of risks.

The transfer of ownership of the Seller's Products will be carried out upon acceptance of the order by the Seller, materializing the agreement of the parties on the item and on the price, regardless of the date of payment and delivery.

Article 10 - Right of withdrawal.

In accordance with the legal provisions in force, the Customer has a period of fourteen (14) days from receipt of the Product to exercise his right of withdrawal from the Seller, without having to justify reasons or pay a penalty, end of exchange or refund, provided that the Products are returned in their original packaging and in perfect condition within 10 days of notification to the Seller of the Customer's decision to withdraw.

Returns are to be made in follow-up in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be put back on the market in new condition, accompanied by the purchase invoice.

Damaged, soiled or incomplete Products are not taken back.

The right of withdrawal can be exercised online, using the withdrawal form available on the Website (below), in which case an acknowledgment of receipt on a durable medium will be immediately communicated to the Customer by the Seller, or any other statement, unambiguous, expressing the will to retract.

In the event of exercise of the right of withdrawal within the aforementioned period, only the price of the Product(s) purchased and the delivery costs are reimbursed; the return costs remain the responsibility of the Customer.

The refund will be made within 14 days of notification to the Seller of the withdrawal decision.

Article 11 - Liability of the seller - Guarantee.

i-Parts, 16 rue de la Communette, 27450 Saint-Christophe-sur-Condé, bears the legal guarantees of conformity as well as the guarantee of hidden defects.

The Products sold on the Website comply with the regulations in force in France and have performances compatible with non-professional uses.

The Products supplied by the Seller benefit automatically and without additional payment, independently of the right of withdrawal, in accordance with the legal provisions:

  • the legal guarantee of conformity, for Products that appear to be defective, spoiled or damaged or that do not correspond to the order,
  • the legal guarantee against hidden defects resulting from a material, design or manufacturing defect affecting the products delivered and rendering them unfit for use,
  • under the conditions and according to the methods referred to in the box below and defined in the appendix to these General Conditions of Sale (Guarantee of Conformity / Guarantee of Hidden Defects).
  • It is recalled that under the legal guarantee of conformity, the Customer has a period of two years from the delivery of the goods to act against the Seller.
  • The Customer can choose between repairing or replacing the Product ordered, subject to the cost conditions provided for in Article L 217-9 of the Consumer Code.
  • The Customer is exempted from providing proof of the existence of the lack of conformity of the Product during the twenty-four months following the delivery of the Product.
  • The legal guarantee of conformity applies independently of the commercial guarantee that may possibly cover the Product.
  • The Customer may decide to implement the guarantee against hidden Product defects in accordance with article 1641 of the Civil Code; in this case, he can choose between the resolution of the sale or a reduction of the sale price in accordance with 1644 of the Civil Code.
  • In order to assert his rights, the Customer must inform the Seller, in writing, of the non-conformity of the Products within a maximum period of 2 years from the discovery of the hidden defects without this period exceeding the limitation period. five-year term of contractual liability.
  • The Seller will reimburse, replace or have repaired the Products or parts under warranty deemed non-compliant or defective.
  • Shipping costs will be reimbursed on the basis of the invoiced rate and return costs will be reimbursed on presentation of receipts.
  • Reimbursements for Products deemed non-compliant or defective will be made as soon as possible and at the latest within 14 days following the Seller's finding of the lack of conformity or the hidden defect.
  • Reimbursement will be made by crediting the Customer's bank account.

The responsibility of the Seller cannot be engaged in the following cases:

  • non-compliance with the legislation of the country in which the products are delivered, which it is the Customer's responsibility to verify.
  • in the event of misuse, use for professional purposes, negligence or lack of maintenance on the part of the Customer, as in the event of normal wear and tear of the Product, accident or force majeure.
  • The Seller's warranty is, in any event, limited to the replacement or reimbursement of non-compliant Products or Products affected by a defect.

    Article 12 - Protection of personal data.

    • Pursuant to Law 78-17 of January 6, 1978 amended by Law No. 2018-493 of June 20, 2018, it is recalled, in accordance with the Site's privacy policy, that the personal data requested from the Customer is necessary for the processing of his order and the establishment of invoices, in particular.

    This data may be communicated to any partners of the Seller responsible for the execution, processing, management and payment of orders.

    The processing of information communicated via the Website meets the legal requirements for the protection of personal data, the information system used ensuring optimal protection of this data.

    The Customer has, in accordance with the national and European regulations in force, a right of permanent access, modification, rectification, opposition to portability and limitation of processing with regard to information concerning him.

    This right can be exercised under the conditions and according to the methods defined on the Website via its privacy notice.

      Article 13 - Intellectual property.

      In accordance with the Seller's T&Cs, the content of the Website is the property of the Seller and its partners and is protected by French and international laws relating to intellectual property.

      Any total or partial reproduction of this content is strictly prohibited and is likely to constitute an offense of counterfeiting.

      Article 14 - Imprevision.

      In the event of a change in unforeseeable circumstances at the time of the conclusion of the contract, in accordance with the provisions of article 1195 of the Civil Code, the Party which has not agreed to assume an excessively onerous performance risk may request a renegotiation of the contract. to its co-contractor.

      Article 15 - Force majeure.

      The Parties cannot be held liable if the non-execution or the delay in the execution of any of their obligations, as described herein, results from a case of force majeure, within the meaning of Article 1218 of the Civil Code.

      Article 16 - Applicable law - Language.

      The present Terms of Sales and the resulting transactions are governed by French law.

      They are written in French. In the event that they are translated into one or more languages, only the French text shall prevail in the event of a dispute.

        Article 17 - Disputes.

        All disputes to which the purchase and sale transactions concluded in application of these general conditions of sale could give rise, concerning their validity, their interpretation, their execution, their termination, their consequences and their consequences and which could not have be resolved between the seller and the customer will be submitted to the competent courts under the conditions of common law.

        The Customer is informed that he can in any case resort to conventional mediation, in particular with the Consumer Mediation Commission (C. conso. art. L 612-1) or with existing sectoral mediation bodies. , and whose references appear on the Website or to any alternative dispute resolution method (conciliation, for example) in the event of a dispute.

        The customer, noting that a violation of the general regulations on the protection of personal data has been committed, has the possibility of mandating an association or an organization mentioned in IV of article 43 ter of the data protection act of 1978, in order to to obtain compensation against the data controller or subcontractor before a civil or administrative court or before the National Commission for Computing and Liberties.

        Article 18 - Pre-contractual information - Customer acceptance.

        The fact for a natural person (or legal entity), to order on the Website implies full and complete acceptance of these conditions. Terms of Sales and obligation to pay for the Products ordered, which is expressly acknowledged by the Customer, who waives, in particular, to avail himself of any contradictory document, which would be unenforceable against the Seller.

        Annex I - Withdrawal form.

        • This form must be completed and returned only if the Customer wishes to withdraw from the order placed on www.i-parts.fr except exclusions or limits to the exercise of the right of withdrawal according to the Terms of Sales applicable.

        For the attention of "Seller's number and street" "Seller's postal code", "Seller's town"

        I, the undersigned (NAME AND SURNAME), residing at (ADDRESS), hereby notify you of my withdrawal from the contract referenced below

        • Order of:
        • Date of order and receipt:
        • Withdrawal request tracking number:
        • Order number:
        • Client name :
        • Customer address:

            Signature of the Customer (only in the event of notification of this form on paper):

            Appendix II - Provisions relating to legal warranties.

            • Article L217-4 of the Consumer Code

            The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility.

            • Article L217-5 of the Consumer Code

            To be in conformity with the contract, the good must:

            1. Be specific to the use usually expected of a similar good and, where applicable: correspond to the description given by the seller and possess the qualities that the latter has presented to the buyer in the form of a sample or model
            2. present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling
            3. Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

            • Article L217-12 of the Consumer Code

            The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods. Article L217-16 of the Consumer Code.

            When the buyer asks the seller, during the course of the commercial guarantee which was granted to him during the acquisition or repair of movable property, for a restoration covered by the guarantee, any period of immobilization of at least seven days is added to the remaining warranty period. This period runs from the request for intervention by the buyer or the provision for repair of the property in question, if this provision is subsequent to the request for intervention.

            • Article 1641 of the Civil Code

            The seller is bound by the guarantee on account of hidden defects in the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would have paid less if he had known them.

            • Article 1648 paragraph 1 of the Civil Code

            The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.